How much does shipping cost?

All shipping is free

What does "This product is custom made on demand" and how does it affect my order?

 A product that is custom made on demand means that we create the product after you place the order. In other words we hand make the product, check for quality and have the item sent to you. 

This affects the order by increasing the processing time. Typically this will take approximately 5 business days before it is shipped out. For some items such as shoes this can take approximately 15 business days due to the complexity of the item. If you have any questions please contact us via our contact page here.

Where do items ship from?

Most of our products are shipping within the US, but to allow us to have a variety of products we source from all over the world from various fulfillment centers. We cannot promise or guarantee where the shipping with originate from

How do I pay for my orders? Is it secure?

All charges are in US dollars.

Grim Haven Clothing’s checkout process is powered by both Stripe and Paypal, two of the most trusted online payment solutions on the web. What this means for you is Grim Haven Clothing has all the same securities and payment fraud protection as these leading payment processors.

We accept Visa, Mastercard, Discover, American Express and Diners Club. You can also pay with your bank account using Paypal, but this may slightly delay your order.

How secure is my personal information?

Grim Haven Clothing adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

What are the delivery charges for orders from Grim Haven Clothing?

We currently only offer one FREE standard shipping option. We can arrange express delivery options, please contact us via our contact page here.

Do you ship internationally?

Yes, we currently offer Free international shipping to most countries.

If you are unsure as to whether we ship to your country, please contact us here.

For more information, please view our shipping policy here

My order is processing. What does that mean?

Sometimes the item is not in stock and has to be made to order. Custom orders are also made to order

My order says it is in transit. What does that mean?

“In transit” means tat the item has left our or our supplies facilities and is in transit to you. We have no control during this period, but you can rest assured that it will arrive.

I ordered multiple items, but I only received some of the items in my order and not all of them?

We have a large assortment of products not stocked in house, when you order multiple items a time, they may be shipped separately (from various locations) so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all items at once, rest assured, they are on the way!

How long will delivery take?

If we were delivering your product to your doorstep, we could give you an exact time, but we have to work with USPS, and once sent, we are no longer in full control. But never fear! They are good; they have been doing shipping and deliveries since forever.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

What is your return shipping address?

Before returning anything, please contact us. We use several fulfillment centers and suppliers and must make sure returns are sent to the correct original location. Failure to do this will only delay any refund or exchange.

How accurate are the sizing of handmade and made to order items?

Sizing on handmade and made to order items are approximates. Due to the nature of hand crafting an item, the sizing provided are approximate sizes, but we aim to have them as close as possible.

Do I have to measure myself or can I use my clothing size?

To ensure the best fit for you, you have to measure yourself using a measuring tape. Please remember, clothing stretches with wear and tear so try and allow for this. Additionally, sizing is approximate, please allow for +/- ½ inch tolerance on all measurements. If you have any questions about sizing, please contact us before ordering. We want you to be happy.

Is the product same as photo?

Yes, all photos are real. Please note that due to the light and screen difference, the items color may be slightly different from the image. Custom orders may not be exactly as shown due to being handmade.

Do you price match?

At Grim Haven Clothing, we produce or source only the best quality products online. Unfortunately, there are many copies available on other sites, many are of very poor quality. Images may look the same, but the products don't always match them. For this reason we do not price match.

I need my piece right away. Do you offer Express shipping?

Yes! We know many want to sooner, so contact us to receive a quote for the Express shipping option based on your location.

Can I amend my order?

We work very fast at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order. We have no way of interrupting USPS or any shipping companies’ delivery.

I would like to return a product

We are only able to accept any returns in the event of a proven defect in the product. All items sent out are checked for quality.

My clothes are too small

All our textiles are accompanied by a size guide to help our friendly customers avoid this kind of inconvenience. Our team has taken great care obtain the suppliers measurement information for each item and add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small or large. 

Can I cancel my order?

It is possible to cancel your order! If the order is already being prepared, however, the cancellation fee will be 40% of the purchase price.

What should I do if I provided the incorrect shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$20. Do ensure you update us via email with the correct and complete address as soon as you can.

Why am I required to complete an "Order Verification Form"?

Unfortunately, some orders may be marked as "possible fraud". When this happens, we require our "Order Verification File" be completed before we can proceed.

Do you offer discounts?

Yes, simply join our Newsletter below and we will provide updates and special exclusive offers.

If you have any questions, please contact us via our contact page

 I need my piece right away. Do you offer Express shipping?

Yes! We know many want to sooner, so contact us to receive a quote for the Express shipping option based on your location.

Free shipping on all orders?

Free shipping on all orders is available to purchases shipping to the United States Of America. All other locations may require a shipping fee.