Please review your order carefully before purchasing. Orders are processed quickly, and cancellations are not guaranteed. For more details, refer to our Returns & Exchanges policy.
Order Processing
Standard Items
- Processing time: 2–5 business days
- Most orders ship within 2–3 business days
Custom / Made-to-Order Items
- Processing time: 5–15 business days
- Production begins after purchase
Processing time is separate from shipping time.
Shipping Times (Estimates)
- United States: 2–15 business days
- Canada & Europe: 10–30 business days
- Australia & New Zealand: 10–30 business days
- Latin America: 15–30 business days
Shipping times are estimates and may vary due to customs, weather, or carrier delays.
Tracking Information
Once your order ships, you will receive a tracking number by email.
Please allow 2–5 business days for tracking updates to appear.
If your order hasn’t received tracking after 5 business days please contact us.
Split Shipments
We work with multiple fulfillment partners to offer a wide range of products.
This may cause your order may arrive in separate packages.
You will not be charged additional shipping for split shipments.
Customs, Duties & Tariffs
Some orders may ship from international fulfillment centers.
Because of this, your order may be subject to customs fees, import duties, or taxes depending on your location and local regulations.
These charges are determined by your local customs authority and are the responsibility of the customer.
We do not control or predict these fees.
Delays & Customs Processing
Some delays are outside our control, these include:
- customs inspections
- weather disruptions
- carrier delays
We are unable to contact customs on your behalf.
Incorrect Addresses
Please ensure your shipping details are correct at checkout.
We are not responsible for:
- lost packages due to incorrect addresses
- delays caused by address errors
Additional shipping fees may apply if reshipment is required.
Undeliverable / Unclaimed Packages
If a package is:
- unclaimed
- abandoned
- or undeliverable
It may be destroyed or disposed of by the carrier or customs authority.
No refunds will be issued in these cases.
Refused Deliveries
If an order is refused at delivery:
- shipping costs will be deducted
- a 50% restocking fee will apply
Damaged or Incorrect Orders
If your order arrives:
- damaged
- incomplete
- or incorrect
Please contact us at contact@grimhavenclothing.com.
We will resolve the issue as quickly as possible.
Do not return items unless instructed.
Shipping Carriers
We primarily ship using standard postal services and partner carriers.
Tracking availability may vary for international shipments.
Important Notes
- Orders cannot be canceled once shipped
- Delivery timelines are estimates, not guarantees
- Shipping origin may vary depending on the product
Contact
For any shipping-related questions:
contact@grimhavenclothing.com
We work with global fulfillment partners to offer unique products at accessible pricing. Because of this, shipping times may be longer than standard retail.