Packages will NOT be accepted at our Bellingham address.
Please review your order carefully before purchasing. All orders are processed immediately, and cancellations are not possible once placed.
Before returning anything, please contact us for a return address. ALL items must be returned to the original destination, NOT our Bellingham address. We use several fulfillment centers and suppliers all over the world, and must make sure all returns are sent to the correct original location before exchange or refund. Failure to do this will only void or delay any refund or exchange.
Return Window
We accept returns within 30 days of delivery.
To be eligible, your return must be received within this 30-day period.
Return Eligibility
To qualify for a return or exchange:
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging
- Items must be resellable
Items that show signs of wear, damage, or use are not eligible for refund or exchange.
How to Start a Return
Before sending anything back, you must contact us at contact@grimhavenclothing.com.
We work with multiple fulfillment partners worldwide, so returns must be sent to the correct location.
Returns sent without approval may be delayed or rejected.
Shipping & Fees
- Customers are responsible for return shipping costs
- We do not provide return labels
- A trackable shipping method is required
We will cover shipping costs for your first exchange shipment. Additional exchanges may require a shipping fee.
All approved returns are subject to a 30% restocking fee.
Non-Returnable Items
The following items are final sale:
- Hosiery, underwear, and swimwear
- Seasonal items (costumes, masks, accessories)
- Custom or made-to-order products
- Personal care items (earbuds, brushes, etc.)
- Sample sale and one-of-a-kind items
These items cannot be returned or exchanged.
Promotions & Giveaways
Orders placed during promotions:
- May be eligible for exchange or store credit only
- Must still meet minimum spend requirements if returned
Refused Deliveries
If a package is refused at delivery:
- Original shipping costs will be deducted
- A 50% restocking fee will apply
Important Notes
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
- Delivery times for exchanges may vary depending on your location
- Returns must be completed before any refund or exchange is issued
Chargebacks & Payment Disputes
We’re always here to help resolve any issues with your order.
Before opening a chargeback or payment dispute, please contact us at contact@grimhavenclothing.com so we can work toward a solution quickly.
Filing a chargeback without first contacting us may delay resolution, as the process is handled through your payment provider and can take additional time to review.
If a chargeback is opened after an order has been delivered or while a return is already in progress, we reserve the right to provide all relevant order, shipping, and communication details to the payment provider as part of the dispute review process.
To ensure the fastest resolution, we strongly recommend contacting us directly first.
Quality Issues
If your item arrives damaged or defective, please contact us.
We will work with you to find a fair solution.
Contact
For all return requests or questions:
Contact@grimhavenclothing.com