Shipping & Delivery
How long does shipping take?
Processing takes 2–5 business days (longer for custom items).
Shipping typically takes 5–15 business days, depending on your location.
Do you offer free shipping?
We offer free shipping on most U.S. orders. International shipping rates may vary.
Will my order arrive in one package?
Not always. Some items may ship separately depending on availability.
Will I receive tracking?
Yes. Tracking is sent via email once your order ships.
Orders & Changes
Can I cancel or change my order?
Orders are processed quickly, so changes or cancellations are not guaranteed after purchase.
What does “processing” mean?
Your order is being prepared or produced before shipment.
Products
What does “made-to-order” mean?
Some items are produced after purchase. This allows us to offer unique designs, but it also increases processing time.
Are your product photos accurate?
Yes. However, slight variations in color may occur due to lighting or screen differences.
Returns & Exchanges
Can I return my order?
Please see our Returns & Exchanges policy for full details.
Customs & Fees
Will I be charged customs or duties?
Some orders may be subject to customs fees depending on your location. These are determined by your local customs authority.
Sizing
How do I choose the right size?
Please refer to the size guide on each product page. For best results, measure yourself rather than relying on standard sizing.
Still need help?
Contact us at contact@grimhavenclothing.com